At pakgam, your privacy is treated as a product requirement, not a compliance checkbox. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a Pakistani player on our platform. Please read this document carefully before registering or using pakgam.
Our Privacy Commitments
Before you read the full legal text below, here is a plain-language summary of how pakgam approaches your personal data.
pakgam collects only the personal data that is genuinely necessary to operate the platform, verify your identity, process your transactions, and comply with our international licensing obligations. We do not collect data speculatively or for purposes we cannot justify.
pakgam does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Data is shared with third parties only where strictly necessary to deliver platform services, and those parties are contractually bound to equivalent privacy protections.
All personal data stored by pakgam is encrypted at rest using AES-256 encryption. All data transferred between your device and our servers is protected by TLS 1.3 (SSL 256-bit). Identity documents submitted for KYC are stored in an isolated, access-controlled document vault.
pakgam respects your right to access, correct, and — subject to our legal retention obligations — request deletion of your personal data. These rights can be exercised by contacting [email protected]. We respond to all data rights requests within 30 days.
pakgam does not keep your personal data indefinitely. Retention periods are defined by category: transaction records are kept for 7 years to satisfy our AML obligations; identity documents for 5 years post-account closure; marketing preferences until you opt out or close your account.
In the unlikely event of a personal data breach affecting your information, pakgam will notify you without undue delay and in accordance with the notification standards set by our licensing authority — typically within 72 hours of becoming aware of the breach.
Your Data Rights
pakgam applies data protection standards aligned with internationally recognised privacy frameworks. As a registered player, you hold the following rights in relation to your personal data. You may exercise any of these rights at any time by writing to [email protected] with your registered mobile number or email address and a description of the right you wish to exercise.
We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. If we are unable to fulfil a request — for example, because retention of certain data is mandated by our licensing authority or AML obligations — we will explain the reason in writing.
Request a copy of all personal data pakgam holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of data we no longer have a legal basis to retain.
Request that we limit processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Request human review of automated decisions that significantly affect you.
Withdraw consent for processing based on consent at any time.
For the purposes of this Privacy Policy, "pakgam", "we", "us", and "our" refers to the operator of the online casino and sports betting platform accessible at pakgam.site. pakgam operates under an internationally recognised online gambling licence and acts as the data controller in respect of the personal data of registered players and website visitors.
As data controller, pakgam determines the purposes for which personal data is collected and the means by which it is processed. Where we engage third-party service providers to process personal data on our behalf — such as payment processors, KYC verification services, and cloud infrastructure providers — those providers act as data processors and are contractually required to process data only on pakgam's documented instructions and to maintain security standards equivalent to those applied by pakgam.
Questions, requests, and complaints relating to data protection and privacy at pakgam should be directed to our Data Protection contact at [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy-related enquiries within 5 business days.
pakgam collects personal data across several categories depending on your relationship with the platform. The table below sets out the categories of personal data we collect and the primary source of that data.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, gender, CNIC or Passport number, CNIC scan (front and back) | Provided by you during registration and KYC |
| Contact Data | Pakistani mobile number, email address, residential address | Provided by you during registration |
| Financial Data | JazzCash account number, EasyPaisa number, bank account details, transaction history, deposit and withdrawal amounts | Provided by you via the cashier; received from payment processors |
| Gaming Activity Data | Game session logs, bet amounts, game outcomes, bonus usage, win/loss records | Automatically generated by the platform during gameplay |
| Technical Data | IP address, device type, browser type, operating system, session duration, page views | Automatically collected via cookies and server logs |
| Communication Data | Support chat transcripts, email correspondence, SMS OTP records, complaint records | Generated through your interactions with pakgam support |
| Responsible Gaming Data | Deposit limits set, self-exclusion status, cooling-off period records, responsible gaming tool usage history | Generated when you use responsible gaming tools |
pakgam collects personal data through the following methods:
The majority of personal data we hold about you is provided directly by you — during account registration, KYC verification, deposit and withdrawal requests, responsible gaming tool activation, communication with our support team, and participation in promotions. You are under no obligation to provide any specific data; however, failure to provide data that is required for a particular purpose (such as KYC verification) may prevent us from delivering the corresponding service.
When you visit or use the pakgam platform, we automatically collect certain technical data through server logs, cookies, and similar technologies. This includes your IP address, device and browser characteristics, pages visited, time spent on the platform, and gameplay session data. This data is collected even if you are not logged in to a registered account. Please refer to Section 9 of this Policy for full details of our cookie practices.
We may receive information about you from third parties in the following contexts:
pakgam processes personal data only where a valid legal basis exists for that processing. The legal bases on which pakgam relies are as follows:
pakgam uses the personal data we collect for the following purposes, each of which is matched to a lawful basis as described in Section 4:
pakgam does not sell your personal data. We share personal data with third parties only in the following circumstances, and only to the extent necessary for the stated purpose:
As an internationally licensed online gaming platform, pakgam uses cloud infrastructure and third-party services that may be located in jurisdictions outside Pakistan. As a result, your personal data may be transferred to, stored in, or processed in countries other than Pakistan.
Where personal data is transferred internationally, pakgam ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that which applies within Pakistan. These safeguards include:
You may request further information about the specific safeguards applicable to any international transfer of your data by contacting [email protected].
pakgam retains personal data for as long as is necessary for the purpose for which it was collected, subject to mandatory retention periods imposed by our licensing authority and applicable law. The table below sets out our principal retention periods by data category.
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity & KYC documents | 5 years following account closure | Licensing and AML legal obligation |
| Transaction records | 7 years from the date of the transaction | AML and financial record-keeping obligations |
| Game session logs | 5 years from the date of the session | Licensing obligation and dispute resolution |
| Communication records | 3 years from the date of last communication | Legitimate interests (dispute evidence) |
| Responsible gaming records | 5 years following self-exclusion or account closure | Licensing obligation |
| Marketing preferences | Until opt-out or account closure | Consent / legitimate interests |
| Technical and log data | 12 months from collection | Legitimate interests (security) |
Following the expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data (such as statistical analysis of platform usage trends) may be retained indefinitely as it no longer constitutes personal data.
The pakgam platform uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage, and (where you have consented) deliver targeted information about promotions. The following categories of cookies are used on the pakgam platform:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Session management, login state, security tokens, fraud prevention. Without these, the platform cannot function. | No — technically necessary | |
| Remembering your language preference, game lobby display settings, and responsible gaming alert dismissals. | Yes — via cookie consent | |
| Measuring platform performance, page load times, error rates, and anonymised user flow analysis to guide product improvements. | Yes — via cookie consent |
You may manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to or using the pakgam platform. Blocking functional or analytics cookies will reduce the personalisation and performance monitoring capabilities of the platform but will not prevent access.
pakgam implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While pakgam implements industry-standard security measures, no online platform can guarantee absolute security. You can further protect your pakgam account by using a strong, unique password, enabling 2FA, keeping your login credentials confidential, and logging out from shared devices after each session.
The pakgam platform is strictly for persons aged 21 years and above. pakgam does not knowingly collect personal data from individuals under the age of 21. The CNIC-based KYC verification process is specifically designed to verify that account holders meet the minimum age requirement before they can access real-money gaming features.
If pakgam discovers or reasonably suspects that a registered account belongs to a person under 21, the following steps will be taken immediately:
If you are a parent or guardian and believe that a minor in your care has registered or attempted to register a pakgam account, please contact us immediately at [email protected] so that we can act without delay to close the account and take appropriate protective steps.
pakgam may send you marketing communications about promotions, bonuses, new game launches, and other platform developments. We send such communications by SMS to your registered Pakistani mobile number and/or by email to your registered email address.
Where we rely on consent as the basis for marketing communications, we will obtain that consent explicitly during registration or at a subsequent point where you opt in to receive marketing. Where we rely on legitimate interests to market to existing players, we do so only where we reasonably believe the communication is relevant to you based on your gaming activity and account history.
You may opt out of marketing communications at any time by:
Opting out of marketing communications does not affect your receipt of transactional and service communications — such as deposit confirmations, withdrawal notifications, account security alerts, KYC request notifications, and responsible gaming messages — which are sent on the basis of contractual necessity and legitimate interests and cannot be opted out of while your account remains active.
The pakgam platform does not contain outbound links to third-party websites or services beyond those that are integral to the delivery of platform services (such as payment provider interfaces accessed through the pakgam cashier). In the event that you navigate away from the pakgam platform to a third-party website — for example, by typing a URL directly into your browser — pakgam has no responsibility for the privacy practices of that third party.
Third-party game providers whose games are embedded within the pakgam platform operate within the technical and contractual framework established by pakgam. While third-party game interfaces are displayed within the pakgam platform, any data processing performed by the game engine itself is subject to the game provider's own data processing agreement with pakgam, which requires equivalent data protection standards.
pakgam reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, changes in applicable law and regulatory requirements, and changes in best practice. The effective date displayed at the top of this page and in the Table of Contents reflects the date on which the current version of the Policy came into effect.
Where changes to this Policy are material — for example, where we introduce a new purpose for processing personal data, change the retention period applicable to a category of data, or change the third parties with whom we share data — we will notify you by email or SMS prior to the change taking effect. We will provide a minimum of 14 days' notice of material changes.
Your continued use of the pakgam platform following notification of a policy update constitutes your acknowledgment of the updated Privacy Policy. If you do not accept the updated terms, you must cease using the platform and contact us to arrange closure of your account, following which your data will be handled in accordance with our standard retention and deletion procedures described in Section 8.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights as described in Section 4, or want to raise a complaint about how pakgam has handled your personal data, please contact us using the details below:
If you are not satisfied with pakgam's response to your privacy complaint, you have the right to escalate the matter to the supervisory authority or data protection regulator as specified by our licensing authority. Details of the relevant supervisory body will be provided in our response to your complaint.
Our support team is available around the clock to handle data rights requests, privacy questions, and responsible gaming concerns. Explore our other policy and support pages below.
21+ only. pakgam is committed to your privacy and data security.